Refund policy
This Refund & Return Policy describes how Little Authors LLC (“Little Authors,” “we,” “us,” or “our”) handles refunds, returns, cancellations, and replacements for orders placed through our website.
Personalized Products
All Little Authors books and products are custom-made and personalized specifically for each customer using submitted stories, names, artwork, photos, and other custom content.
Because of the personalized nature of our products, we do not accept returns or exchanges once production has begun.
Order Changes & Cancellations
Please review your order carefully before submitting.
If you need to request a change or cancellation, please contact us as soon as possible at hellolittleauthors@gmail.com.
While we will do our best to accommodate requests, Little Authors LLC cannot guarantee cancellations or modifications once production has started.
Customer Review & Approval
Customers are responsible for reviewing all submitted and approved content before final production, including:
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spelling
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grammar
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punctuation
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names
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story details
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formatting
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image quality
Little Authors LLC is not responsible for customer-submitted or customer-approved errors after final approval has been provided.
Damaged, Defective, or Incorrect Orders
We want every Little Authors book to arrive beautifully and safely.
If your order arrives damaged, defective, or incorrect due to a production or fulfillment error, please contact us within 7 days of delivery at hellolittleauthors@gmail.com and include:
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your order number
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photos of the issue
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a brief description of the problem
If the issue is determined to be caused by a production or fulfillment error, Little Authors LLC will work with you to provide an appropriate replacement or resolution.
Non-Refundable Situations
Refunds, returns, or replacements will not be provided for:
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customer-submitted spelling or grammar errors
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mistakes approved during the review process
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dissatisfaction with customer-provided content
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delays caused by shipping carriers
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minor color or appearance variations caused by screen/device settings
Shipping Issues
Little Authors LLC is not responsible for lost, delayed, or stolen packages once they have been transferred to the shipping carrier.
If a package issue occurs, we recommend contacting the carrier directly using the tracking information provided.
Questions
If you have any questions regarding this Refund & Return Policy, please contact:
Little Authors LLC
hellolittleauthors@gmail.com